Privacy Policy

1. Introduction

Tickwright ("we", "us", "our") operates a watch repair and restoration workshop at 128/14 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. This Privacy Policy explains how we collect, use, store and protect personal information provided to us through this website and in the course of our services.

We are committed to handling personal data with care and in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA"). If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

When you use the contact form on this website or communicate with us about a service, we may collect:

• Full name
• Email address
• Phone number (where provided)
• Description of your timepiece and service requirements

We also collect technical data automatically when you visit this website, including:

• Browser type and version
• Pages visited and time spent
• Referring URL
• Approximate location (country/city level via IP address)

Legal basis for processing: Contact enquiries are processed on the basis of pre-contractual steps at your request (Article 24(1)(3) PDPA). Technical data is collected on the basis of our legitimate interest in understanding website usage. Where analytics cookies are used, processing is based on your consent.

Retention: Enquiry data is retained for up to 36 months from the date of last contact or completion of service. Technical data from analytics is retained for up to 26 months. Where no service engagement follows an enquiry, data is deleted within 12 months.

3. How We Use Your Data

Personal data collected through this website is used for:

• Responding to your enquiry and arranging service consultations
• Managing and delivering the agreed service
• Sending service-related updates and documentation
• Maintaining service records for collector programme clients
• Improving the performance and content of this website

We do not use your contact details for unsolicited marketing communications. If you are a client and wish to receive occasional updates from Tickwright, you may opt in to this separately by contacting us.

Third-party sharing: We do not sell or rent personal data. Data may be shared with analytics providers (such as Google Analytics) under data processing agreements, and with professional advisers such as accountants or legal counsel where required by law.

4. Data Security

We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• HTTPS encryption for all data transmitted via this website
• Access controls limiting who can view client records
• Secure storage of service documentation and client files
• Regular review of our data handling practices

In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected individuals and the relevant supervisory authority in accordance with PDPA requirements.

5. Cookies

This website uses cookies to support site functionality and, where consent is given, to analyse traffic. Essential cookies are necessary for the site to operate. Optional cookies (analytics, preferences) are only set following your choice in the cookie consent banner.

For full details of the cookies used on this site, please see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act B.E. 2562, you have the following rights regarding your personal data held by Tickwright:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to data portability: You may request your data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You may lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your data has been processed unlawfully.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

8. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Continued use of this website after an update constitutes acceptance of the revised policy.